Policies

Purple Mobile monthly subscription payments are collected by DebiCheck only.

When you apply and accept a Purple Mobile subscription, you will be required to approve a DebiCheck mandate with your bank. Your monthly subscription amount will then be collected according to the agreed debit date linked to your subscription.

We do not accept normal monthly subscription payments by EFT, Yoco or card payment as a replacement for your monthly DebiCheck collection.

If your account is in arrears, Purple Mobile may collect the outstanding amount using a once-off DebiCheck, or may provide approved payment options such as EFT, Yoco, card payment, a payment link, or banking details.

Once-off arrears payments do not replace your monthly DebiCheck mandate and do not cancel your regular monthly DebiCheck collection.

Please only make payments using the official payment details, payment links, or DebiCheck requests provided by Purple Mobile.

Shipping charges and delivery times

Purple Mobile uses Pargo / Clicks collection points and approved courier partners to deliver devices and SIM cards across South Africa.

Your device will only be dispatched after your first payment has been successfully received and confirmed by Purple Mobile. Once payment has been received, we will contact you on WhatsApp to confirm your email address, cellphone number and preferred Pargo / Clicks collection point before dispatch.

Delivery usually takes 7 to 10 business days after the first payment has been received, depending on your location, stock availability, public holidays, courier delays and operational requirements.

Pargo / Clicks collection

Most Purple Mobile parcels are sent to an approved Pargo / Clicks collection point selected or confirmed by the customer.

Once your parcel has been dispatched, you will receive a tracking number and/or collection code by SMS, email or WhatsApp. You must present your ID and collection code when collecting your parcel.

Please make sure that the cellphone number and email address provided to Purple Mobile are correct, as these details are used for delivery and tracking communication.

Collection period

Parcels must be collected within the period communicated to you by Purple Mobile or the courier. If a parcel is not collected on time and is returned, Purple Mobile may charge a re-delivery or re-dispatch fee before the parcel is sent again.

Delays

Purple Mobile will make every reasonable effort to dispatch your parcel as soon as possible after successful payment and confirmation of your delivery details.

Delivery may be delayed due to payment not reflecting, DebiCheck issues, incorrect customer information, failure to confirm delivery details, stock availability, courier delays, public holidays, remote locations, or circumstances outside Purple Mobile’s control.

Purple Mobile does not offer cash on delivery.

Documents and activation

Your parcel may include documents that must be signed and returned to Purple Mobile by WhatsApp before your subscription, SIM card, airtime and data can be activated.

Please notify Purple Mobile on WhatsApp as soon as you have collected your parcel.

Returns and replacements

If a device or SIM card must be returned or replaced, Purple Mobile will confirm the return process with you. This may involve a Pargo return code, a Clicks / Pargo drop-off point, or another approved return method.

Replacement SIM cards or parcels that are not collected on time may result in additional costs before another parcel is sent.

Transit risk

Purple Mobile will assist with tracking and courier queries where possible. If a parcel is delayed, lost or damaged in transit, Purple Mobile will investigate with the courier and advise you of the next steps.

Taxes and duties

Purple Mobile prices include VAT unless stated otherwise.

For any query contact us at Support WhatsApp number

Any Purple Mobile subscription cancellation must be requested in writing through Purple Mobile Support WhatsApp.

Cancellations are handled according to the terms of the Subscription Agreement accepted by the subscriber, including any applicable device return, cancellation fees, courier costs, DebiCheck timelines and refund rules.

To request a cancellation form or assistance with cancellation, please contact Purple Mobile Support on WhatsApp +27 84 099 0154.

Purple Mobile allows subscribers to request a return or exchange of a device within 7 days after receiving the device, subject to the conditions below.

1. RETURN AND EXCHANGE WINDOW

The subscriber must notify Purple Mobile in writing within 7 days after receiving the device if they wish to request a return or exchange.

The device must also be returned within 7 days after receipt, unless otherwise agreed to in writing by Purple Mobile.

2. CONDITION OF THE DEVICE

A device may only be returned or exchanged if it is:

• unused;
• undamaged;
• free from scratches, cracks, or physical damage;
• returned with all original packaging;
• returned with all original accessories supplied in the box; and
• returned in a condition suitable for inspection by Purple Mobile.

Purple Mobile reserves the right to inspect the device before approving any return, exchange, or refund.

3. RETURN / RESTOCKING FEE

Where a return or exchange is approved, a return/restocking fee of 25% of the retail value of the device will apply, subject to a minimum fee of R400.

This fee may be deducted from any refund due to the subscriber or may be payable before an exchange is processed.

4. COURIER AND DELIVERY COSTS

The subscriber will be responsible for courier costs relating to:

• the return of the original device to Purple Mobile; and
• the delivery of any replacement device, where applicable.

Devices are distributed through Pargo and may be collected or returned through a nominated Pargo / Clicks collection counter or another return method approved by Purple Mobile.

5. APPROVED REFUNDS

Where a refund is approved, Purple Mobile may take up to 20 working days to process the refund after:

• the returned device has been received;
• the device has been inspected; and
• the refund has been approved by Purple Mobile.

Refunds will only be made where applicable in terms of the Subscription Agreement and Purple Mobile’s policies.

6. CANCELLATIONS BEFORE DELIVERY

If a subscriber cancels after the DebiCheck debit order has been authorised but more than 10 days before the first payment is scheduled, a cancellation fee of R200 may apply.

If cancellation takes place less than 10 days before the Activation Fee and first Monthly Subscription were scheduled to be paid, or after payment was made, 50% of the initial amount paid may be non-refundable, as Purple Mobile may already have incurred costs including marketing, sales agent, SIM card, DebiCheck, collection, and administration costs.

If the device has already been dispatched, the two-way courier costs will be for the subscriber’s account.

7. CANCELLATIONS AFTER DELIVERY

A subscriber may cancel the Subscription Agreement after taking delivery of the device and after 4 monthly subscriptions have been paid, provided that:

• the cancellation request is submitted in writing;
• the prescribed cancellation form is completed;
• the device is returned to Purple Mobile at the subscriber’s cost;
• the device is free from scratches, cracks, or physical damage; and
• the device is returned with its original packaging and accessories.

In this case, the subscriber will not be entitled to a refund of any subscription amounts or Activation Fee already paid.

8. DEFECTIVE DEVICES

If a device has a manufacturing-related fault, the subscriber may return the device for assessment and repair by the manufacturer or approved repair centre.

The subscriber must report any charging or battery-related issue within 7 days after receiving the device. Chargers and batteries are not covered by warranty unless the issue is reported within this 7-day period.

Damage caused by misuse, physical damage, unauthorised accessories, software tampering, or failure to follow the manufacturer’s user guide may void the warranty.

9. IMPORTANT NOTICE

The device remains the property of Purple Mobile until the end of the Subscription Period. If the Subscription Agreement is cancelled before the end of the required period, the device must be returned to Purple Mobile in accordance with the Subscription Agreement.

All returns, exchanges, cancellations, and refunds are subject to Purple Mobile’s Subscription Agreement and approval after inspection of the device.

Devices  may be exchanged by subscribers after receipt of handsets on the following conditions;

1. Subscriber must communicate its acceptance of the exchange policy and intent to exchange the device, in writing, within 7 days after receipt of the device.
2. The device must be returned unused, non damaged and accompanied by all of its original packaging and accesories, within 7 days after having received the device.
3. The subscriber will be liable for a return fee of 25% of the retail value of the device to a minimum of R400
4. The subscriber will be responsible for the courier costs relating to the return of the original device as well as the delivery of the replacement device.
5. Upon receipt and inspection of the original device, the subscriber will be allowed to enter into a new agreement and its activation fee to be transferred to the new subscription agreement.

Subscribers may return defective devices subject to the following condtions and process;

1. Defective devices must be reported within 3 days from receipt of the equipment and be returned upon receipt of a return waybill from Purple Mobile.
2. Upon receipt of the device by Purple Mobile, the device will be returned to the manufacturer for assessment and repair if required. 
3. In the instance where repair is required, Purple Mobile will absorb all costs of delivery back to the subscriber.
4. The subscriber will be informed of the assessment by the manufacturer.

Purple Mobile’s full Privacy Policy is available on our Policies page.

To read our latest Privacy Policy, including how we collect, use, store and protect personal information, please click below.

Click to Read Our Full Privacy Policy

USE OF THE WEBSITE 

By accessing the website, you warrant to Purple Mobile (Pty) Ltd that you are legally entitled to do so and to make use of the information available via the website.

USAGE OF PRODUCTS

Our products are meant for the use of retail customers and are not meant for commercial/non-retail use. Any commercial/non-retail usage of these packs is subject to scrutiny and action from Purple Mobile. 

In terms of any breach of the terms and conditions herein and/or misuse/unauthorized use or for the cases where SIM is transferred/alienated for any commercial purpose, including telemarketing or otherwise Purple Mobile reserves the right to withdraw all services from that particular SIM.

No alert will be sent out on voice usage i,e outgoing call minutes

ACCURACY OF CONTENT AND INVITATION TO OFFER

Purple Mobile (Pty) Ltd has taken every care in the preparation of the content of this website, to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices displayed are inclusive of VAT as applicable.

All products/services and information displayed on the website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Purple Mobile (Pty) Ltd reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

TRADEMARKS

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content is at your own risk.

WARRANTIES

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

CONFLICT OF TERMS

If there is a conflict or contradiction between the provisions of this website's terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

APPLICABLE LAWS

Use of this website shall in all respects be governed by the laws of the courts of South Africa, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in Johannesburg, South Africa shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.