Yes. Purple Mobile is a South African cellphone subscription provider offering month-to-month smartphone subscriptions with no credit checks. Applications are completed online through WhatsApp, and approved customers pay by DebiCheck. Purple Mobile supplies devices, SIM services, airtime and data according to the subscription package selected.

You can read Purple Mobile reviews on Google, HelloPeter and other public review platforms. We encourage customers to read both positive and negative reviews, and to contact Purple Mobile directly if they have questions before applying.

Like many service providers, Purple Mobile receives both positive and negative reviews. Some complaints relate to payment issues, DebiCheck failures, arrears, device locking, delivery delays, activation delays, or misunderstandings about how the month-to-month subscription works. We encourage customers to read the Subscription Agreement carefully and contact Support if anything is unclear.

Purple Mobile handles complaints through our official WhatsApp Support channel. Customers should send their full name, ID number or subscription number, and a clear explanation of the issue so that Support can investigate the account and provide feedback.

No. Purple Mobile offers no credit check cellphone subscriptions to qualifying customers. Approval is based on affordability, supporting documents and an approved DebiCheck mandate

Yes, a device may be locked if the account falls into arrears, if payment is not received, or if the device is tampered with or used outside the subscription terms. If your device is locked, contact Support immediately so your account can be checked.

DebiCheck is required because Purple Mobile subscriptions are paid monthly by approved bank mandate. It helps confirm that the customer authorises the monthly subscription collection.

Please contact Purple Mobile Support on WhatsApp. A DebiCheck approval does not stop you from asking questions before your device is dispatched.

Before applying, make sure you understand that Purple Mobile is a monthly subscription service, not a normal cash purchase store. Your first payment must be received before dispatch, monthly payments are collected by DebiCheck, the device remains Purple Mobile property during the subscription period, and cancellation or ownership rules are handled according to the Subscription Agreement.

You may apply online through WhatsApp if you are permanently employed, earn at least R6,000 per month and are paid monthly into a bank account that supports DebiCheck. Purple Mobile assesses affordability, employment information, supporting documents and the selected device or package. All applications remain subject to approval.

Yes. Purple Mobile offers no credit check cellphone subscriptions to qualifying customers. We assess affordability and require an approved DebiCheck mandate.

Yes, you may still apply. Your application will be assessed based on affordability and the information you provide.

Yes. Purple Mobile applications are completed online through WhatsApp.

Please provide a clear copy of your South African ID, your latest payslip, and the most recent four months (approximately 120 days) of bank statements showing your salary deposits. Purple Mobile may also request your employer’s details, appointment date, pay date and the contact details of your HR representative or manager.

Driver’s licence cannot be used for RICA purposes. Purple Mobile requires the correct ID document or accepted identification required for SIM registration.

Yes. Please ask the Purple Mobile agent for the correct email address if you prefer to email your documents.

Please contact Purple Mobile on WhatsApp and provide your full name, ID number or application details so that we can check your application status.

Please contact Purple Mobile Support on WhatsApp. A DebiCheck approval does not stop you from asking questions before your device is dispatched.

Purple Mobile may allow more than one subscription,  provided the first four payments are made punctually, an application for a second device will be considered.

Yes. Existing customers may apply for a second device or an upgrade, subject to account status, affordability and approval. You may be asked for an updated payslip, four months of bank statements, current address and employer or HR details.

Yes. Purple Mobile mainly communicates through WhatsApp, but we may still need to verify certain information during the application process.

A latest payslip is normally required. If a formal payslip is unavailable, Purple Mobile may ask you to provide the required employment and income information and permission to contact your employer or manager for verification. Approval is not guaranteed.

Purple Mobile compares your verified net income with the monthly cost of the selected device and package. The affordability guideline may differ according to the application and product, so an exact approval percentage is not guaranteed. If the selected option is too expensive, Purple Mobile may suggest a lower-priced device or package.

Once all required information and readable documents have been received, Purple Mobile aims to provide feedback within approximately three business hours. Applications are handled in a queue and may take longer during busy periods or when employment or banking information still needs verification.

View the latest devices and packages on the Purple Mobile website under Deals, or ask an agent on WhatsApp. Models, colours and stock can change. Your selected device and package must also meet Purple Mobile’s affordability assessment.

You can download or request the latest rate card from the Purple Mobile website or WhatsApp channel.

Huawei deals may be available depending on current stock. Please check the latest rate card before applying.

High-value devices may not always be available and are subject to approval and affordability. Please ask an agent for current options.

Purple Mobile mainly offers mobile device subscriptions. Other devices may be available from time to time, depending on stock and current offers.

Purple Mobile is mainly a monthly subscription service. It is not a normal cash-and-carry cellphone shop.

Yes. Once your device is delivered, documents are returned and your subscription is activated, you can use the phone while paying your monthly subscription.

Purple Mobile offers cellphone subscriptions. The device remains Purple Mobile property during the subscription period and may transfer or be upgraded according to the agreement terms.

The device remains Purple Mobile property during the subscription. After 18 successful subscription payments and once all account requirements have been met, ownership may be transferred to you and the remote-management policy can be ended in accordance with your Subscription Agreement.

You may state your colour preference, but a specific colour cannot be guaranteed. Many manufacturers supply entry-level models mainly in black or dark grey, and fulfilment depends on the stock available when your device is allocated.

Monthly subscription payments are collected by DebiCheck only.

Yes. Monthly payments are collected by approved DebiCheck mandate.

Normal monthly subscriptions are collected by DebiCheck. EFT, Yoco, card payments or payment links may be used only for approved once-off payments, arrears or special arrangements confirmed by Purple Mobile.

Yes. Purple Mobile may request a once-off DebiCheck for arrears, subject to approval and arrangement.

Contact Purple Mobile Support immediately. Depending on your account, Purple Mobile may offer a payment link, EFT or cash-deposit option, a separate once-off DebiCheck, or an arrangement. Your airtime and data will only be loaded once the full arrears amount has been paid.

Purple Mobile may only debit the amount and collection date authorised through DebiCheck. If the approved tracking period has ended, you may need to pay by EFT or payment link, or approve a separate once-off DebiCheck. Contact Support before making payment.

Payment arrangements may be considered. Available options can include a payment link, EFT or cash deposit, a separate once-off DebiCheck on the next pay date. Contact Support as soon as you foresee a problem. Approval depends on the account circumstances.

Contact Purple Mobile Support and provide a bank statement showing that your salary is paid into the new account. Purple Mobile will use the verified details to initiate a new DebiCheck mandate for your approval.

Your collection date is linked to your salary date and the DebiCheck mandate you approved. Purple Mobile cannot simply debit a different amount or date without the necessary authorisation. Contact Support before your collection date to discuss whether a change or separate payment arrangement is possible.

Some subscriptions continue month-to-month if Purple Mobile does not receive an instruction to stop. Please contact Support so your account can be checked.

Send proof of payment to Purple Mobile Support. Once payment has been confirmed, the phone must have an internet connection before the remote unlock can reach it. Keep the Purple Mobile SIM in SIM slot 1 or connect the phone to Wi-Fi. Unlocking can take up to 48 hours.

Purple Mobile operates as a prepaid subscription service and does not issue monthly account statements. An invoice is issued when payment is received. Support can confirm how many subscription months remain where applicable.

Your device is prepared and dispatched after the first payment has been successfully received and your collection and contact details have been confirmed. Delivery to the selected Pargo/Clicks collection point normally takes 7 to 10 business days from the date of first payment.

Your device is dispatched only after the activation fee and first monthly subscription payment have been received. If Purple Mobile specifically approves an earlier EFT for the same amount, dispatch may begin after that payment is confirmed.

Delivery normally takes 7 to 10 business days from the date the first payment is received. During this period Purple Mobile allocates and configures the device, prepares and RICAs the SIM, installs the required apps, completes the agreement and prepares the parcel for courier collection.

Most devices are delivered to the Pargo/Clicks collection counter selected during the application process. Purple Mobile will confirm the counter before dispatch.

You normally need your ID and the collection code sent to you by SMS, email or WhatsApp.

The courier sends the collection code by SMS to the confirmed cellphone number once your parcel is ready at the selected collection point.

Contact Purple Mobile Support immediately and provide your tracking number, collection point and the issue you are experiencing.

A device parcel should normally be collected within seven days of the collection notification. If it is returned, re-dispatch or courier costs may apply. Replacement SIM orders can have a shorter collection period stated in the replacement instruction.

Contact Purple Mobile Support on WhatsApp and confirm that you received the device. You may need to sign and return the documents included in your parcel before activation.

Your SIM is activated after the required documents are received and processed by Purple Mobile.

Contact Purple Mobile Support on WhatsApp and confirm that you have received your device and returned the required documents.

Your full airtime and data products are loaded when the monthly recharge day shown in Annexure A becomes due. If your device arrives before that recharge day, Purple Mobile may load complimentary minutes and data to assist you until the scheduled recharge day. 

Contact Support with your name, subscription number and cellphone number linked to the SIM so we can check your recharge.

Each subscription has its own SIM and package. Please contact Support if you are unsure which SIM belongs to which subscription.

Use the Purple Mobile App to buy more data where the option is available. If you regularly run out of data or minutes, contact Support to ask about upgrading your monthly package, which may require an adjusted DebiCheck approval.

Use the Purple Mobile App to check balances and purchase approved top-ups. Log in with your Purple Mobile cellphone number and Purple PIN. Do not buy ordinary network airtime unless Support has specifically instructed you to do so for your type of SIM.

Do not buy normal network airtime unless Purple Mobile has specifically told you to do so. It may not work with your Purple Mobile setup.

Each Purple Mobile cellphone number has a Purple PIN. You need it to access the Purple Mobile App, and it is sent by SMS to your new Purple Mobile number after activation.

Make sure the app is up to date, restart the phone and try again. If the problem continues, send Support a screenshot of the error together with your Purple Mobile number. Support will confirm whether there is a temporary app problem or whether your login details need attention.

Contact Purple Mobile Support for help with your Purple Mobile App access.

Where available, transfers can be done through the Purple Mobile App between Purple Mobile numbers.

Open the Purple Mobile App and log in with your Purple Mobile number and Purple PIN. Refresh the balance screen after a recharge or top-up. If the balance still appears incorrect, send Support a screenshot and your Purple Mobile number.

Purple Mobile is a virtual mobile network with its own SIM service and uses the tower infrastructure of partner mobile networks. The applicable partner and recharge method can differ according to the SIM issued to you, so follow the instructions supplied with your device or ask Support.

Yes. After your new Purple Mobile SIM has been activated, ask Support to start the port. A port normally takes up to 48 hours once submitted, but it depends on your current network releasing the number. You may receive an OTP that must be returned within the time stated in the SMS.

Provide the number to be ported, the network it currently belongs to, whether it has ever been under contract, whether it has been recharged during the last 60 days, and whether it currently has a small airtime balance. Keep the old SIM in a phone so that it can receive the network OTP.

Yes. If you regularly run out of minutes or data, contact Support to request a larger package. The additional monthly cost and affordability will be confirmed, and an adjusted DebiCheck may need to be approved.

The Green Package is primarily a device-only package and does not ordinarily include paid airtime products. Where Purple Mobile has confirmed the current complimentary offer for your agreement, 50 minutes and 2GB of data may be loaded monthly at no extra charge. Refer to your Deal Summary and Annexure A for the products applicable to you.

Restart the device first. Lower-spec devices are intended mainly for basic calling, WhatsApp and everyday use and may slow down when too many apps or advanced tasks are running. If the problem continues, contact Support with the device model, the date the problem started and a short video showing the issue.

Contact Support with your device model and a video of the issue. Purple Mobile will advise the next step.

Restart the phone and check another Wi-Fi network. If the problem continues, contact Support.

Check that your Purple Mobile SIM is in the correct SIM slot and that your APN settings are correct. Support can send APN instructions.

Contact Support for the correct APN instructions for your phone model.

No. Do not factory-reset the device, tamper with it or ask a third party to reset it. This can permanently lock the phone. Purple Mobile may need the physical device to recommission it, and the applicable reset and two-way courier cost may be charged to your account.

Your Purple Mobile device and SIM are configured to work together. Keep the Purple Mobile SIM in SIM slot 1. You may insert a second SIM where the device supports it, but do not remove the Purple Mobile SIM or use another SIM as the primary SIM unless Support confirms that it is allowed.

Purple Mobile will first guide you through basic troubleshooting, such as restarting the phone and checking the charger, cable, settings or connection. If the device appears to have a genuine fault within the warranty period, the manufacturer is responsible for the applicable repair or replacement assessment.

Purple Mobile devices and SIMs are configured to work together. The Purple Mobile SIM may not work correctly in another device, and Purple Mobile cannot guarantee support if it is used outside the supplied device.

Yes, where the device supports a second SIM, but the Purple Mobile SIM must remain in SIM slot 1. Do not remove it or change the primary configuration unless Support has confirmed that the change is allowed.

Do not factory-reset the phone. Remove suspicious recently installed apps where possible and contact Support. Purple Mobile may need the physical device to assess or reset it. This can take one to two weeks, depending on courier times.

Contact Purple Mobile immediately. Complete and return the required Declaration of Loss within 24 hours so the incident can be reported and the device can be locked to protect your information. You remain responsible for the subscription payments or residual device recovery amount in accordance with your agreement.

Report the incident to SAPS and contact Purple Mobile immediately. Complete and return the required Declaration of Loss within 24 hours so Purple Mobile can report and lock the device. The device is not insured by Purple Mobile

Purple Mobile may be able to lock or disable the device. Contact Support immediately.

No. Device insurance is not included in the Purple Mobile Subscription Agreement. If you require insurance, you must arrange separate cover through your own insurer or broker.

No. A cracked screen or other accidental physical damage is not covered by Purple Mobile. The subscriber is responsible for arranging and paying for the repair.

Contact Purple Mobile immediately. The device is not insured, and you remain responsible according to the Subscription Agreement.

Contact Support before ordering a replacement. Once the replacement is ordered, the old SIM cannot be reactivated and any airtime or data remaining on it cannot be recovered. The replacement SIM may be supplied without an upfront replacement charge, but the next monthly airtime and data recharge may be withheld to cover courier costs. Collection and re-dispatch conditions will be confirmed when the order is placed.

Yes, Purple Mobile can request that your existing number be ported to the replacement SIM. The port is subject to network processing and the information required for a valid port request.

You may request an exchange or upgrade after 12 successful payments, subject to your payment history, account status, affordability, available devices and approval. The exact treatment of your existing device will be confirmed for your agreement.

Not always. Package changes may be available during an upgrade, subject to approval.

This depends on your subscription and upgrade terms. Purple Mobile will confirm whether the old device becomes yours or must be returned.

Once 18 successful payments and all agreement requirements have been completed, the device may be transferred to you and the remote-management policy can be ended. Contact Support to confirm that the ownership-transfer process has been completed for your account.

A subscription may continue month-to-month until the ownership-transfer or termination process is completed. Contact Support so your payment history, account status and DebiCheck can be reviewed..

Refunds depend on your agreement, payment history and account status. Please contact Support for an account review.

You may request a lower monthly option, but it is subject to available devices, package options, account status and approval.

Send a written cancellation request to Purple Mobile Support as soon as possible. If cancellation takes place less than 10 days before the scheduled activation fee and first subscription payment, or after that payment has been made, 50% of the initial amount is non-refundable. If the device has already been dispatched, two-way courier costs may also be payable.

Yes. Send the cancellation request in writing and complete the cancellation form provided by Support. The timing of the request determines whether 50% of the initial payment is non-refundable and whether courier costs apply.

A refund may be due, but if you cancel less than 10 days before the scheduled initial payment or after it was paid, Purple Mobile retains 50% of the initial amount for costs already incurred. Any approved balance is refunded to the original bank account.

After four subscription payments, you may request cancellation in writing and complete the cancellation form supplied by Support. You may return the Purple Mobile-owned device in good condition at your cost, or ask Purple Mobile to quote a Contract Surrender Amount if you want to keep it.

Yes, if ownership has not yet been transferred to you. The device remains Purple Mobile property and must be returned in good condition with its accessories. Alternatively, you may request a Contract Surrender Amount and keep the device once that amount is fully settled.

Where a refund is approved, Purple Mobile may take up to 20 working days to process it, although it aims to complete refunds sooner where possible. The refund is paid into the original bank account used for payment.

Contact Support immediately. Purple Mobile may consider an arrears arrangement. If you cannot continue with the monthly payment, the subscription must be cancelled and you can either return the device or request a Contract Surrender Amount to keep it.

Contact Support immediately. If no monthly payment can be made, the subscription will need to be cancelled. You can return the device or ask Purple Mobile to quote a Contract Surrender Amount if you want to keep it.

Purple Mobile Support WhatsApp: 084 099 0154.

Support operates from 08:00 to 17:00, Monday to Friday, excluding public holidays.

WhatsApp gives Purple Mobile and the customer a written record of the request and helps route the query to the correct team.

Purple Mobile mainly assists through WhatsApp. If a call is needed, Support will advise.

Messages are handled in a queue during business hours. Please send one clear message with your details and the issue so Support can assist faster.

Send your full name, ID number or subscription number, cellphone number linked to the account, and a clear explanation of the issue.

Contact Support and request a contact number update. You may need to confirm your identity and account details.

Notify Support as soon as your WhatsApp number changes so Purple Mobile can still reach you about payments, support and delivery.

Contact Purple Mobile Support on WhatsApp: 084 099 0154.

Click the Apply button on the website or contact Purple Mobile through the official WhatsApp application channel.

Purple Mobile Support operates from 08:00 to 17:00, Monday to Friday, excluding public holidays. Messages received outside these hours are answered when the office reopens.

Existing subscribers can submit referrals through the current Purple Mobile App process or the referral method confirmed by Support. A referral only becomes successful after the referred person completes the required application milestones. The current reward and qualifying conditions may change, so check the App or ask Support before referring.